Processing Time
All orders are handmade in small batches here in Texas. Please allow [2-3] business days for your order to be processed before it ships. During high-demand periods or when a product is finishing its cure time, processing may take slightly longer, and we'll notify you if there's a significant delay.

Shipping Rates and Delivery Estimates
We currently ship within the United States via USPS. Shipping costs are calculated at checkout based on your order weight and destination. Estimated delivery time is [3-5] business days from the date your order ships, though this can vary by location and carrier conditions.

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's progress.

Heat and Weather Considerations
Because we ship from Texas, packages may occasionally be exposed to high temperatures in transit, particularly during summer months. While our soap is formulated to hold up well, extreme heat can occasionally cause minor softening or surface changes to your bar. This does not affect the safety or quality of the product. If your order arrives visibly damaged, please contact us at info@p31crafter.com and we'll be happy to help.

Lost or Delayed Packages
We are not responsible for packages lost, delayed, or damaged by the carrier once they have left our hands, but we're always happy to help you file a claim or track down a missing shipment. Please reach out to us at info@p31crafter.com if your package hasn't arrived within the estimated delivery window.